Refund and Returns Policy

Overview Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

Gift cards
Free Promotional Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the depository.

There are certain situations where only partial refunds are granted:

Packages have been opened.
Any item not in its original condition is damaged, milk spotting, or scratching for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldsilvermarketupdate.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call us first to confirm. Or send us an email at support@goldsilvermarketupdate.com and send your item to: 275 E. Hillcrest Dr. Suite 160-145 Thousand Oaks, CA 91360.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value mentioned. A gift item is usually shipped along with its invoice to you.

Shipping Returns

To return your product, Please contact support@goldsilvermarketupdate.com -or call- 888 322 7727 to arrange a label for your return. Should you choose to do this on your own, please mail your product to: 275 E. Hillcrest Dr. Suite 160-145 Thousand Oaks, CA 91360. Please keep in mind doing so on your own is at your own risk with insurance, packing and handling etc..

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.